Conflict to Connection:
Practical psychosocial skills to better support jobseekers — and the people who work with them.
A 60-minute, specially designed webinar delivered by Better Learning and Prime Effect Founder, David Shillington.
What’s it about?
Jobseekers often carry more than just employment barriers — they bring stress, frustration, disengagement, and past experiences that can show up as conflict, withdrawal, or resistance.
This free webinar for Employment Services professionals is designed to help you respond with confidence, clarity, and care — using psychosocial tools that support motivation, engagement, and progress toward work.
All strategies are grounded in real-world employment services settings and designed to be used immediately.
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This webinar is specially designed for:
Employment Consultants
Workforce Australia providers
DES providers
Team Leaders and Managers
Anyone working directly with jobseekers
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Over 60 minutes, David will take you through several key aspects of turning (and avoiding) conflict into positive, healthy relationships.
Managing difficult conversations
Conflict resolution
Assertive communication
Aggressive behaviours
Nurturing relationships
Healthy boundary setting.
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David Shillington is a workplace and community training facilitator, with ten years of experience working in mental health and 6 years delivering training to the employment services sector.
He's gained unique experience in the sector working with management, consultants and job seekers, to best understand what challenges that employment services staff face day to day on the frontline. The emotional demands on consultants is significant, and sometimes hard to manage alongside compliance and reporting. Having the right skills to navigate these challenges, feel your best and thrive in your roles long term, is the spirit of this training.
He values engagement, safety and relatability as a facilitator, and finds ways to have a bit of a laugh in workshops where he can (who says training needs to be boring?!)
David is a Principal Master Instructor with Mental health First Aid Australia, and a Performance Counsellor. He has qualifications in Counselling, Community Services, and Business.
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Simply register via the link on this page, and we’ll send you the calendar invite to join the webinar on 30 January from 12-1pm.
About
📅 Friday 30 January
⏰ 12:00 – 1:00pm (Lunch & Learn)
📍 Online – Video Conference
🎟 Free to attend
👉 Register now to secure your place
Spaces are limited — early registration recommended.
